Restaurant Trade Area Research

25. February 2011

Greenberg: Restaurant Investors Living in Denial?

Here’s the opening tease from the article link:  `Inflation and restaurants is not a new theme, but add gasoline prices and the mixture could be explosive.’  - http://www.cnbc.com/id/41430184

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More ways our society is changing via the Restaurant Industry - Nearly 50 Percent of Restaurants Owned by Women - http://www.restaurantnews.com/nearly-50-percent-of-restaurants-owned-by-women/

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The funding issue - United Capital Finances $2 million for Five Guys Burgers and Fries Operator - http://www.restaurantnews.com/united-capital-finances-2-million-for-five-guys-burgers-and-fries-operator/ - has lent to many franchise brands.

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More FREE stuff -Perkins Giving Away Free Pancakes on ‘Perkins Pancake Day’ - http://www.restaurantnews.com/perkins-giving-away-free-pancakes-on-perkins-pancake-day/

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Some new restaurant products being marketed - McDonald’s Angus Third Pounder Line Gets Bolder With Chipotle BBQ Bacon - http://www.restaurantnews.com/mcdonalds-angus-third-pounder-line-gets-bolder-with-chipotle-bbq-bacon/ - three hot words in one Angus, Chipotle, Bacon. ——— Here, Jack In The Box continues the Upscaling of Milkshakes with FF - Jack in the Box Shakes Up Menu with New Mint Oreo Cookie Shake - http://www.restaurantnews.com/jack-in-the-box-shakes-up-menu-with-new-mint-oreo-cookie-shake/ — and - here, Domino’s looks to strengthen a brand extension -Domino’s Introduces New Wings and Boneless Chicken - http://www.restaurantnews.com/dominos-introduces-new-wings-and-boneless-chicken/

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More, soon.

10. February 2011

If It Were MY Ad Dollar

It’s worth thinking back about 2010 — what fast food ads do you remember? (I wrote this in late Jan.)

For me, Pizza came to mind first; from the 10 Dollar  price point positioning of Pizza Hut (which offered value and an immediate clarification on pricing, always a nebulous weak point for the Pizza category) to the Domino’s ads about `sending in a picture of your pizza’ and real pizza in ads from now on with no special effects (a reaching out to be more real to people - in essence just what that Undercover Boss series does).

Yes, that funny ad with those Valley Girl type secretaries eating Hardee’s Fresh Chicken Fingers comes to mind still too; and, Wendy’s Sea Salt Fries, but that was recent. Okay, I still have a memory or two of McDonald’s different `Wraps’ type offerings, Arby’s 1.00 Menu - and Subway now offering Breakfast (all three of which induced not one actionby myself until recently trying Arby’s Buck Items). Nearly all the rest is a wash. Money swept under the bridge of TV Fast Food Advertising.

Zaxby’s is simply that easy to whistle same music theme over and over and the folksy endorsement by small celebrities - IHOP is endlessly pushing slightly expensive breakfasts IMO - all the Casual Restaurants such as Friday’s are endlessly pushing the under 10.00 price point (and ignoring that I will be paying a tip beyond any price point that EXcludes a drink to begin with) (not real) - and, where has the Burger KING went anyway? Price is also what I remember about Capt. D’s ads - and Steak and Shake - while price AND size is what I remember about Taco Bell. (As I go mentally thru my local Woodstock Ga. Fast Food Market.)

My guess is that some marketing departments are patting themselves on the back - they have gotten the point thru to a weary America that `eating out’ can fit into a reduced `frills’ budget diet the new normal has put America onto.

But, PRICE may be less compelling - especially emotionally to a consumer - than the reward of trying a new product offering that sounds especially good; one that you may be excited to tell a friend about. And, less compelling than trying to directly talk to consumers like the Pizza category did in 2010. IMO.

So, what would I do if it were MY ad dollar?

I’d want to stand out.

For example, to `reach the consumer’ would 4 thirty second ads bunched with a block of perhaps 4 minutes of similar ads each time - sound like a way to stand out — OR — WOULD A TWO MINUTE `SHOWCASE’ AD? —————– Heck, even 24 - Five second logos might have more impact than the standard forgettable 30 second ad a week into a new ad flight.

IMO, with `Showcase’ Ads - Brands can address all the marketing categories with 3 or 4 variations (a strategy not often used) - first and foremost, the `frequency-rejecter’ - that is the core population base that is aware of your brand, has used it in the past - but now, it has been so long, as to be a `trier-rejector’ (at least to YOU the owner of the brand) of the brand - having replaced it with other choices.

IMO, many of these people can be lured back - and many fall into the influenced by advertising campaigns motif - that ad agencies have long relied upon for improvement of sales during sales campaigns. IMO, they could be targeted MUCH more via a Showcase ad.

After all, REGULAR users are JUST that - and are UNLIKELY to be significantly changing their Frequency of Usage over any term; other than to bump up the next visit interval by a few days, perhaps. Much more effective ways exist to market to your existing customer base than TV mass advertising.

Of course, the ultimate boom would exist on MAKING A NEW USER ENTIRELY - the total rejecter; never user (for all practical purposes) - certainly a Showcase Ad for these extremely low awareness of what your brand IS market - can become better informed and tempted about what YOU have to offer via your brand.

These LOW-KEY, almost, aw-shucks ads - like an infomercial - are the emotional connection to change behaviour ——— not the mind numbing, what did I just see, 30 second blasts of normalcy.

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See just how different regular fast food users are compared to rejecters at my YouTube channel or by following these links:

Frequent user of Fast Food - http://www.youtube.com/watch?v=zTRO81RR7DA 

Hates Fast Food - http://www.youtube.com/watch?v=x8G9OAFlquI

27. October 2010

Jimmy John’s Union Vote Loses 87-85

Makes one wonder if the fast food Jimmy John workers can smell victory next time - http://www.dailyfinance.com/story/company-news/jimmy-johns-failed-union-vote-for-fast-food-workers/19686891/

Meanwhile, the fast food marketing ramps up in the new normal - with FREE Food once again the hook for A&W - http://news.mydaily.com/2010/10/26/free-meal-at-aw-coupon/?icid=main%7Chtmlws-main-w%7Cdl6%7Csec3_lnk1%7C180026 all for nothing more than a `like’ on their Facebook Page.

caramel crumb biscuit

hhttp://restaurantnews.com/wp-content/uploads/2010/10/Hardees-Caramel-Crumb-Biscuit.jpg 

Meanwhile, in new products - the above delicious looking offering comes from Hardee’s - reinforcing their breakfast daypart and snack/dessert positioning upscaling (Milkshakes) too - http://www.restaurantnews.com/hardees-introduces-new-caramel-crumb-biscuit/ one for 99 cents and 2 for 1.69 (prices can vary)

At the link - my 2010 favorite fast food commercial - http://www.restaurantnews.com/carls-jr-introduces-freshly-prepared-hand-breaded-chicken-tenders/ - check it out.

Now, while the Hardee’s/Carl’s Jr ad may be my favorite - Pizza Hut and Domino’s run away with ‘quick service restaurant’ commercials of the year  - http://www.nydailynews.com/money/2010/10/16/2010-10-16_pizzas_big_slice_of_best_ads_pie.html#ixzz13ZBFMwBt Starbucks had the number one ad and Taco Bell was also represented as was Chili’s and Dairy Queen.

Thanks for visiting today.

2. September 2010

Top Of Mind Restaurant Ads

When I do some of my on the street - top of mind interviewing - I often ask my respondents about recall for Restaurant Advertising - here’s an example interview - http://www.youtube.com/watch?v=zTRO81RR7DA. Anyway, as I got to thinking of it just now - I thought I’d `do myself’ so to speak.

And the ad I like the most - is - Hardee’s; specifically the two `valley’ girl secretaries who are eating the `fresh’ breaded Chicken Strips and ignoring the `annoying’ phone calls they should be answering. To me, it’s hilarious and gets the message across about Freshness and upscaled.

The Wendy’s `talking couple’ ads about the new Fresh Salads (different types being featured) also comes across as promoting the Freshness and upscaled - with a bit of humor too. (The distracting relationship of the male and female Wendy’s worker.)

The Domino’s Pizza chief with his `not fluffed up’ pizza photography ads are next for me. Connects that his (Domino’s) pizza is Real Food and to not wanting to `fool the customer’ (implying the others do). The invite for consumers to send in their own pictures also connects at the personal level.

Captain D’s slogan recently - `Cookin in the Kitchen’ - caught my attention for its snappiness and food shots.

Chili’s - 5.99 Hamburgers caught my attention for low price point for sit-down casual (tipping locations) and product shot.

Steak and Shake coupons for Butter Pecan milkshakes increased my desire to go.

KFC - I’ve caught myself singing - G Double O D Goooooood - reluctantly a time or two. Catchy.

Quizno’s - 3, 4, and 5 dollar combos. Like this idea of a sliding combo price.

The laid back Zaxby’s tune - so easy to whistle.

More Top of mind Restaurant Videos Here - http://www.youtube.com/my_videos?feature=mhum

7. July 2010

Domino’s Uses Authentic Food Photography in New Marketing Efforts

Filed under: Domino's Pizza, free wi-fi, Starbucks, new products — Rick Phillips @ 16:13

In the new normal - everyone is tired of the endless `marketing’ and pitching of products that do not live up to expectations - especially visually. But now, Domino’s Pizza has gone the extra step in advertising their product - showing THE REAL THING. Honesty, a worthwhile, unique attribute in advertising and enough to make this stand out - http://www.restaurantnews.com/dominos-puts-authentic-food-photography-in-marketing-picture/ 

Starbucks - FREE WI-FI - and more coming - Later this fall, Starbucks plans to introduce the Starbucks Digital Network, in partnership with Yahoo!. This new online experience, currently planned for U.S. company-operated stores, will offer customers free, unrestricted access to a collection of paid sites and services, exclusive content and previews, free downloads and local community news. - http://www.restaurantnews.com/starbucks-turns-on-free-wi-fi-for-customers-july-1st/

Being connected - Being Real - in the new normal.

17. June 2010

The Future Looks Green for Burger King

What GREAT PR for a German prototype unit - very worthy read - http://www.slashfood.com/2010/06/16/the-future-looks-green-for-burger-king/

Here’s another way some FF brands are attacking development in the new normal - Tight Credit Is Turning Franchisers Into Lenders - http://www.nytimes.com/2010/06/10/business/smallbusiness/10sbiz.html?src=busln 

Noisy Dining Can Hurt Your Bottom Line - Getting the correct level and type of music is often a hit or miss guess - this article hopefully raises some awareness of the issue. - http://www.memphisdailynews.com/editorial/Article.aspx?id=50229

Domino’s Claims Victory With Pizza Makeover Strategy - and with good reason - take a look at these comps - http://adage.com/article?article_id=143764

Thanks for visiting again today.

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